Customer Service in the Age of Generative AI
Completed by Aman Doshi
February 27, 2025
1 hours (approximately)
Aman Doshi's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
- Category: Drive Engagement
- Category: AI Integrations
- Category: Performance Improvement
- Category: ChatGPT
- Category: Customer Service
- Category: Performance Analysis
- Category: Target Audience
- Category: AI Personalization
- Category: Customer experience improvement
- Category: Personalized Service
- Category: Customer Engagement
- Category: Customer Communications Management
