Introduction to Technical Support
Completed by Matthew Roupp
June 11, 2026
12 hours (approximately)
Matthew Roupp's account is verified. Coursera certifies their successful completion of Introduction to Technical Support
What you will learn
Define technical support, tech support, IT support, customer support mindset, the various levels of IT support, and the escalation matrix
Discover soft and technical skills required and opportunities available for a career in Technical Support
Explore the features and benefits of ticketing systems
Identify the various methodologies and frameworks popular in technical support
Skills you will gain
- Category: Remote Access Systems
- Category: Technical Communication
- Category: Issue Tracking
- Category: Technical Support and Services
- Category: Technical Documentation
- Category: Service Level
- Category: IT Service Management
- Category: Help Desk Support
- Category: End User Training and Support
- Category: Service Management
- Category: Customer Service
- Category: Technical Support
