Quality Improvement and Management
Completed by Reese Frye
December 18, 2024
11 hours (approximately)
Reese Frye's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Customer experience improvement
- Category: Quality Control
- Category: Quality Management
- Category: User Feedback
- Category: Continuous Quality Improvement (CQI)
- Category: Process Improvement
- Category: Product Quality (QA/QC)
- Category: Quality Monitoring
- Category: Statistical Process Controls
- Category: Technical Standard
- Category: Customer experience strategy (CX)
- Category: ISO 9000 Series
