The DMAIC Framework - Define and Measure Phase
Completed by Ranjan Neog
August 2, 2026
9 hours (approximately)
Ranjan Neog's account is verified. Coursera certifies their successful completion of The DMAIC Framework - Define and Measure Phase
What you will learn
Define specific, measurable, achievable, relevant, and time-bound (SMART) project goals and objectives.
Analyze the voice of the customer (VOC) data to translate it to critical to quality (CTQ) parameters.
Explain process mapping and define key performance metrics.
Plan data collection activities to quantify the performance of the process.
Skills you will gain
- Category: Scope Management
- Category: Work Breakdown Structure
- Category: Probability & Statistics
- Category: Project Schedules
- Category: Statistical Methods
- Category: Performance Metric
- Category: Data Literacy
- Category: Statistics
- Category: Six Sigma Methodology
- Category: Data Analysis
- Category: Process Capability
- Category: Project Planning
