Introduction to Hospitality Management in the 21st Century
Completed by Tarek Daou
March 8, 2026
10 hours (approximately)
Tarek Daou's account is verified. Coursera certifies their successful completion of Introduction to Hospitality Management in the 21st Century
What you will learn
Identify key historical developments that have shaped the evolution of the hospitality industry.
Recognize the fundamental principles and core concepts of hospitality management in the 21st century.
Analyze current challenges and opportunities in the hospitality sector and project strategic solutions.
Anticipate future trends and innovations that are likely to impact hospitality management.
Skills you will gain
- Category: Guest Relations
- Category: Hospitality Services
- Category: Hotel And Restaurant Management
- Category: Customer experience strategy (CX)
- Category: Personalized Service
- Category: Hotels and Accommodations
- Category: AI Personalization
- Category: Cultural Sensitivity
- Category: Hospitality and Food Services
- Category: Restaurant Operation
- Category: Service Management
- Category: Customer Service
