Customer Service Fundamentals
Completed by Shivam Sharma
February 13, 2019
14 hours (approximately)
Shivam Sharma's account is verified. Coursera certifies their successful completion of Customer Service Fundamentals
Skills you will gain
- Category: Telephone Skills
- Category: Technical Support and Services
- Category: Customer Service
- Category: Communication
- Category: Help Desk Support
- Category: Personal Attributes
- Category: Process Management
- Category: Greeting Customers
- Category: Problem Solving
- Category: Customer Engagement
- Category: Customer Complaint Resolution
- Category: Customer Relationship Management
