Salesforce Basics
Completed by Jade de Oliveira Lourenção
September 29, 2026
4 hours (approximately)
Jade de Oliveira Lourenção's account is verified. Coursera certifies their successful completion of Salesforce Basics
What you will learn
Customize Salesforce functionality to meet specific team needs.
'Access, navigate, and transition between Lightning and Classic Salesforce interfaces.
Create customer, partner, and employee communities for business engagement.
Manage customer data and relationships within the Salesforce CRM platform.
Skills you will gain
- Category: Customer Engagement
- Category: User Accounts
- Category: Sales Development
- Category: Automation
- Category: Sales Process
- Category: Account Management
- Category: Customer Success Management
- Category: Cloud-Based Integration
- Category: Customer Communications Management
- Category: Security Management
- Category: Stakeholder Engagement
- Category: Customer Relationship Management (CRM) Software
