Conflict Resolution Skills
Completed by Kimberly Michelle Cloud
November 22, 2015
6 hours (approximately)
Kimberly Michelle Cloud's account is verified. Coursera certifies their successful completion of Conflict Resolution Skills
What you will learn
Master communication strategies for effective conflict resolution.
Develop negotiation and mediation techniques to achieve positive outcomes.
Learn to identify and address the root causes of workplace conflicts.
Build a practical conflict management plan for real-world application.
Skills you will gain
- Category: De-escalation Techniques
- Category: Negotiation
- Category: Discussion Facilitation
- Category: Communication Strategies
- Category: Leadership
- Category: Conflict Management
- Category: Verbal Communication Skills
- Category: Strategic Communication
- Category: Verbal Strategic Communication
- Category: Interpersonal Communications
- Category: Mediation
- Category: Problem Solving
