Conflict Resolution & Mediation: Managing Workplace Harmony
Completed by Sunila Javed
December 9, 2025
2 hours (approximately)
Sunila Javed's account is verified. Coursera certifies their successful completion of Conflict Resolution & Mediation: Managing Workplace Harmony
What you will learn
Identify the root causes of workplace conflicts.
Apply effective conflict resolution strategies.
Conduct mediation sessions with confidence.
Use tools to foster ongoing workplace harmony.
Skills you will gain
- Category: Communication
- Category: Employee Engagement
- Category: Trustworthiness
- Category: Communication Strategies
- Category: Mediation
- Category: De-escalation Techniques
- Category: Team Performance Management
- Category: Emotional Intelligence
- Category: Root Cause Analysis
- Category: Discussion Facilitation
- Category: Empathy
- Category: Conflict Management
