Voice of the Customer (VoC): Enhancing Experiences
Completed by Lindsay Skakun-Ward
January 19, 2024
3 hours (approximately)
Lindsay Skakun-Ward's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
- Category: Customer Insights
- Category: Data Collection
- Category: Product Improvement
- Category: Communication
- Category: Customer Engagement
- Category: User Feedback
- Category: Surveys
- Category: Customer experience strategy (CX)
- Category: Customer Analysis
- Category: Customer Service
- Category: Case Studies
- Category: Continuous Improvement Process
