Introduction to Customer Service
Completed by Wita Wahyuningsih
August 24, 2023
18 hours (approximately)
Wita Wahyuningsih's account is verified. Coursera certifies their successful completion of Introduction to Customer Service
Skills you will gain
- Category: Call Center Experience
- Category: Non-Verbal Communication
- Category: Ability To Meet Deadlines
- Category: Empathy
- Category: Greeting Customers
- Category: Time Management
- Category: Customer Service
- Category: De-escalation Techniques
- Category: Active Listening
- Category: Positivity
- Category: Customer Complaint Resolution
- Category: Conflict Management

