Managing Conflicts with Cultural and Emotional Intelligence
Completed by Tshepiso Bhembe
January 9, 2026
6 hours (approximately)
Tshepiso Bhembe's account is verified. Coursera certifies their successful completion of Managing Conflicts with Cultural and Emotional Intelligence
What you will learn
Define emotional intelligence (EI) and explain how it supports effective program and project leadership.
Use communication techniques from the Coordinated Management of Meaning (CMM) framework to navigate complex social dynamics in projects.
Analyze real-world communication challenges through a case study using the LUUUTT Tool, SEAVA Process, Daisy Model, and Hierarchy of Meaning
Diagnose and resolve communication breakdowns to improve team performance and stakeholder relationships.
Skills you will gain
- Category: Influencing
- Category: Intercultural Competence
- Category: Team Collaboration
- Category: Communication
- Category: Safety Culture
- Category: Process Analysis
- Category: Empathy & Emotional Intelligence
- Category: Leadership and Management
- Category: Cultural Sensitivity
- Category: Team Performance Management
- Category: Leadership
