Conflict Resolution Skills
Completed by Jessica Luzia Teixeira Letieri
March 2, 2016
6 hours (approximately)
Jessica Luzia Teixeira Letieri's account is verified. Coursera certifies their successful completion of Conflict Resolution Skills
What you will learn
Master communication strategies for effective conflict resolution.
Develop negotiation and mediation techniques to achieve positive outcomes.
Learn to identify and address the root causes of workplace conflicts.
Build a practical conflict management plan for real-world application.
Skills you will gain
- Category: Problem Solving
- Category: Discussion Facilitation
- Category: Cooperation
- Category: Verbal Strategic Communication
- Category: Conflict Management
- Category: De-escalation Techniques
- Category: Leadership
- Category: Mediation
- Category: Communication Strategies
- Category: Negotiation
- Category: Interpersonal Communications
- Category: Verbal Communication Skills
