Conflict Resolution Skills
Completed by Luanne Serieux-Lubin
June 12, 2017
6 hours (approximately)
Luanne Serieux-Lubin's account is verified. Coursera certifies their successful completion of Conflict Resolution Skills
What you will learn
Master communication strategies for effective conflict resolution.
Develop negotiation and mediation techniques to achieve positive outcomes.
Learn to identify and address the root causes of workplace conflicts.
Build a practical conflict management plan for real-world application.
Skills you will gain
- Category: Problem Solving
- Category: Strategic Communication
- Category: Negotiation
- Category: Cooperation
- Category: Mediation
- Category: De-escalation Techniques
- Category: Discussion Facilitation
- Category: Verbal Communication Skills
- Category: Interpersonal Communications
- Category: Communication Strategies
- Category: Leadership
- Category: Verbal Strategic Communication
