Voice of the Customer (VoC): Enhancing Experiences
Completed by Adaobi Ezeobi
January 1, 2025
3 hours (approximately)
Adaobi Ezeobi's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
- Category: Continuous Improvement Process
- Category: User Feedback
- Category: Customer experience strategy (CX)
- Category: Surveys
- Category: Culture Transformation
- Category: Customer Analysis
- Category: Service Improvement
- Category: Customer Engagement
- Category: Customer Service
- Category: Data Collection
- Category: Product Improvement
- Category: Case Studies
