Improving Customer Retention
Completed by Nichole Jean Cook
November 25, 2025
2 hours (approximately)
Nichole Jean Cook's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Service Improvement
- Category: Customer Advocacy
- Category: Customer Service
- Category: Customer Analysis
- Category: Customer Relationship Management
- Category: Customer experience improvement
- Category: Brand Loyalty
- Category: Loyalty Programs
- Category: Customer Engagement
- Category: Consumer Behaviour
- Category: Marketing Strategies
- Category: Customer Retention
