Quality Improvement and Management
Completed by Paola Giselle Murillo Fajardo
March 30, 2026
11 hours (approximately)
Paola Giselle Murillo Fajardo's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Continuous Quality Improvement (CQI)
- Category: Customer experience strategy (CX)
- Category: Quality Management
- Category: Service Improvement
- Category: Quality Assessment
- Category: ISO 9000 Series
- Category: Product Improvement
- Category: Process Improvement
- Category: Quality Improvement
- Category: Quality Management Systems
- Category: Technical Standard
- Category: Quality Control
