Conflict Resolution Skills
Completed by Katy Gentry
June 14, 2026
6 hours (approximately)
Katy Gentry's account is verified. Coursera certifies their successful completion of Conflict Resolution Skills
What you will learn
Master communication strategies for effective conflict resolution.
Develop negotiation and mediation techniques to achieve positive outcomes.
Learn to identify and address the root causes of workplace conflicts.
Build a practical conflict management plan for real-world application.
Skills you will gain
- Category: Negotiation
- Category: Communication Strategies
- Category: Leadership
- Category: Interpersonal Communications
- Category: De-escalation Techniques
- Category: Mediation
- Category: Problem Solving
- Category: Discussion Facilitation
- Category: Cooperation
- Category: Verbal Strategic Communication
- Category: Strategic Communication
- Category: Verbal Communication Skills
