Customer Service in the Age of Generative AI
Completed by Alessia Esposito
February 27, 2025
1 hours (approximately)
Alessia Esposito's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
- Category: Performance Analysis
- Category: Target Audience
- Category: ChatGPT
- Category: Generative AI
- Category: Drive Engagement
- Category: Customer Service
- Category: AI Integrations
- Category: Customer experience improvement
- Category: AI Personalization
- Category: Performance Improvement
- Category: Customer Communications Management
- Category: Customer Support
