Customer Service in the Age of Generative AI
Completed by Alessia Esposito
February 27, 2025
1 hours (approximately)
Alessia Esposito's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
- Category: AI Personalization
- Category: Customer experience improvement
- Category: Customer Communications Management
- Category: Customer Support
- Category: Generative AI
- Category: Performance Analysis
- Category: Target Audience
- Category: ChatGPT
- Category: Performance Improvement
- Category: Customer Engagement
- Category: Personalized Service
- Category: Self Service Technologies
