Introduction to Customer Service
Completed by Nayane Borges Cabral
February 28, 2026
18 hours (approximately)
Nayane Borges Cabral's account is verified. Coursera certifies their successful completion of Introduction to Customer Service
Skills you will gain
- Category: Retail Store Operations
- Category: Problem Solving
- Category: Non-Verbal Communication
- Category: Customer Complaint Resolution
- Category: De-escalation Techniques
- Category: Call Center Experience
- Category: Greeting Customers
- Category: Root Cause Analysis
- Category: Empathy
- Category: Customer Support
- Category: Communication
- Category: Retail Sales

