Introduction to Customer Service
Completed by John Alonzo
February 8, 2026
18 hours (approximately)
John Alonzo's account is verified. Coursera certifies their successful completion of Introduction to Customer Service
Skills you will gain
- Category: Customer Support
- Category: Positivity
- Category: Active Listening
- Category: Customer Complaint Resolution
- Category: Transaction Processing
- Category: Time Management
- Category: Non-Verbal Communication
- Category: Ability To Meet Deadlines
- Category: Call Center Experience
- Category: Empathy
- Category: Problem Solving
- Category: Communication

