Voice of the Customer (VoC): Enhancing Experiences
Completed by Aysiah Stroud-Lucy
January 21, 2026
3 hours (approximately)
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What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
- Category: User Feedback
- Category: Surveys
- Category: Customer Analysis
- Category: Customer experience strategy (CX)
- Category: Customer Service
- Category: Case Studies
- Category: Customer Insights
- Category: Data Collection
- Category: Product Improvement
- Category: Continuous Improvement Process
- Category: Customer Engagement
- Category: Customer experience improvement
