Salesforce Introduction
Completed by Mary Ann Barnes
June 22, 2025
5 hours (approximately)
Mary Ann Barnes's account is verified. Coursera certifies their successful completion of Salesforce Introduction
What you will learn
Grasp the essentials of Cloud Computing and their business applications.
Understand the core principles of Customer Relationship Management (CRM).
Master Salesforce navigation and usage, from setting up accounts to utilizing advanced features.
Distinguish between Salesforce Classic and Lightning experiences.
Skills you will gain
- Category: Role-Based Access Control (RBAC)
- Category: User Provisioning
- Category: Cloud Applications
- Category: Data Management
- Category: Identity and Access Management
- Category: Customer Relationship Management (CRM) Software
- Category: Email Automation
- Category: Salesforce
- Category: Account Management
