Conflict Resolution Skills
Completed by Juan Fletes
December 31, 2025
6 hours (approximately)
Juan Fletes's account is verified. Coursera certifies their successful completion of Conflict Resolution Skills
What you will learn
Master communication strategies for effective conflict resolution.
Develop negotiation and mediation techniques to achieve positive outcomes.
Learn to identify and address the root causes of workplace conflicts.
Build a practical conflict management plan for real-world application.
Skills you will gain
- Category: De-escalation Techniques
- Category: Verbal Strategic Communication
- Category: Strategic Communication
- Category: Verbal Communication Skills
- Category: Communication Strategies
- Category: Mediation
- Category: Problem Solving
- Category: Discussion Facilitation
- Category: Conflict Management
- Category: Negotiation
- Category: Interpersonal Communications
- Category: Cooperation
