Effective Service Innovation by Design in Hotel Management
Completed by Miriam Modica
September 11, 2025
9 hours (approximately)
Miriam Modica's account is verified. Coursera certifies their successful completion of Effective Service Innovation by Design in Hotel Management
What you will learn
Identify the key principles and concepts of hotel service innovation.
Demonstrate proficiency in basic design thinking methodologies for service development.
Analyse customer needs and pain points to design customer-centric services.
Evaluate the feasibility and viability of service innovations.
Skills you will gain
- Category: Collaboration
- Category: Customer Analysis
- Category: Customer experience improvement
- Category: Innovation
- Category: Sustainable Business
- Category: Customer Insights
- Category: Hospitality
- Category: Service Improvement
- Category: Key Performance Indicators (KPIs)
- Category: Change Management
- Category: Hospitality Management
- Category: Design Thinking
