Improving Customer Retention
Completed by Olesya Aleksandrovna Goolie
September 12, 2026
2 hours (approximately)
Olesya Aleksandrovna Goolie's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Marketing Strategies
- Category: User Feedback
- Category: Customer experience improvement
- Category: Consumer Behaviour
- Category: Customer Engagement
- Category: Service Improvement
- Category: Customer Retention
- Category: Customer Relationship Management (CRM) Software
- Category: Loyalty Programs
- Category: Customer Relationship Building
- Category: Customer Analysis
- Category: Customer Relationship Management
