What you will learn

• Boost your personal EQ using mindfulness, positive self-talk, and the A-B-C-D-E model to regulate hot emotions and drive workplace motivation.

• Cultivate deep organizational empathy and social skills by active listening, interpreting body language, and supporting internal customers.

• Guide teams through challenging transitions and resolve structural conflict using EQ-based coaching and proven change management models.

• Learn by doing. Perform guided, step-by-step hands-on activities on your own computer.