Introduction to Customer Service
Completed by Purity Murathi
December 6, 2025
18 hours (approximately)
Purity Murathi's account is verified. Coursera certifies their successful completion of Introduction to Customer Service
Skills you will gain
- Category: Active Listening
- Category: Positivity
- Category: Customer Complaint Resolution
- Category: Conflict Management
- Category: Greeting Customers
- Category: Customer Support
- Category: Transaction Processing
- Category: Communication
- Category: Empathy
- Category: Customer Service
- Category: Time Management
- Category: De-escalation Techniques
