Quality Improvement and Management
Completed by Giovanni D'Amico
October 24, 2024
11 hours (approximately)
Giovanni D'Amico's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Quality Management
- Category: Product Improvement
- Category: Quality Improvement
- Category: Customer Insights
- Category: Quality Control
- Category: Customer experience strategy (CX)
- Category: Statistical Process Controls
- Category: Technical Standard
- Category: Service Improvement
- Category: Quality Monitoring
- Category: User Feedback
- Category: ISO 9000 Series
