Customer Service Fundamentals
Completed by Eric Graham MacEachern
May 1, 2020
14 hours (approximately)
Eric Graham MacEachern's account is verified. Coursera certifies their successful completion of Customer Service Fundamentals
Skills you will gain
- Category: Customer experience improvement
- Category: Empathy
- Category: Customer Complaint Resolution
- Category: Customer Relationship Management
- Category: Customer Support
- Category: Process Management
- Category: Personal Attributes
- Category: Communication
- Category: Customer Service
- Category: Customer and Client Support
- Category: Service Level
- Category: Telephone Skills
