Voice of the Customer (VoC): Enhancing Experiences
Completed by Jiayan Sun
June 12, 2025
3 hours (approximately)
Jiayan Sun's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
- Category: Customer Engagement
- Category: Customer experience improvement
- Category: Service Improvement
- Category: Customer Insights
- Category: Data Collection
- Category: Product Improvement
- Category: Communication
- Category: Culture Transformation
- Category: Customer experience strategy (CX)
- Category: User Feedback
- Category: Surveys
- Category: Customer Analysis
