Introduction to AI for customer care professionals
Completed by Michelle Nguyen
January 13, 2026
6 hours (approximately)
Michelle Nguyen's account is verified. Coursera certifies their successful completion of Introduction to AI for customer care professionals
Skills you will gain
- Category: Digital Transformation
- Category: Risk Management
- Category: Prompt Engineering Tools
- Category: Generative AI Agents
- Category: Risk Analysis
- Category: AI Enablement
- Category: Generative AI
- Category: Agentic systems
- Category: Responsible AI
- Category: Risk Mitigation
- Category: AI literacy
- Category: Artificial Intelligence
