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Introduction to AI for customer care professionals

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Introduction to AI for customer care professionals

This course is part of AI for Customer care Specialization

Instructor: AI Business School

Included with

Learn more

4 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

6 hours to complete

Flexible schedule

Learn at your own pace

4 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

6 hours to complete

Flexible schedule

Learn at your own pace

Skills you'll gain

Tools you'll learn

Generative AI

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

4 assignments¹

AI Graded see disclaimer

Taught in English

91% of learners achieved a positive career outcome

See how employees at top companies are mastering in-demand skills

Learn more about Coursera for Business

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Build your subject-matter expertise

This course is part of the AI for Customer care Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate

There are 4 modules in this course

Welcome to the “Introduction to AI for customer care professionals” — a unique, hands-on course designed to help you build foundational AI and Generative AI literacy. In this course, you’ll discover how Generative AI is transforming the customer care profession, explore key risks and best practices, while experimenting with powerful AI tools in interactive, customer care-focused applications.

By the end of this course, you will be able to: - Understand the fundamentals of AI and its potential opportunities in customer care - Explore and recognize risks and limitations associated with AI and how to address them - Practice with different AI tools to get hands-on experience - Get started with essential prompting techniques for using different Generative AI models - Discover and try out various customer care-specific use cases and AI technologies, explore the ways to integrate them into daily job routines - Participate in a project to generate a customer care-specific AI use case idea with an interest in programming. - Prepare for the next phase of your AI journey, progressing from foundational to advanced applications Welcome to the unique “Introduction to AI for customer care professionals” course. Just start your AI journey and discover all the fascinating opportunities opened up for you by Artificial Intelligence.

Module details

Gain foundational AI and GenAI literacy with hands-on exercises. This module introduces the fast-changing world of Artificial Intelligence and Generative AI (GenAI), focusing on what these current technologies are, how they operate, and how they are transforming the way we work.

What's included

5 videos6 readings1 assignment3 plugins

5 videosTotal 14 minutes

Evolution of AI technologies4 minutes
AI in the enterprise environment2 minutes
Like talking to a human3 minutes
Prompting as a highly important new skill3 minutes
Why AI is important for all of us2 minutes

6 readingsTotal 65 minutes

Course Syllabus10 minutes
Module Overview: Introduction to AI and GenAI10 minutes
Prompting exercise: text generation5 minutes
Prompting exercise: image generation 15 minutes
Prompting exercise: image generation 25 minutes
Module summary document30 minutes

1 assignmentTotal 30 minutes

Assessment: Introduction to AI30 minutes

3 pluginsTotal 45 minutes

Prompting exercise: text generation15 minutes
Prompting exercise: image generation 115 minutes
Prompting exercise: image generation 215 minutes

This module explores how AI transforms key roles and workflows in customer care. You’ll also gain hands-on exposure to impactful use cases and tools, laying the foundation for creating AI-powered solutions tailored to your daily finance routines.

What's included

1 video2 readings1 assignment1 plugin

Understand and avoid risks related to AI. During this module you will become aware of the most relevant limitations and risks related to the use of AI. And you will learn how to effectively address the most important risks. The first part covers the main AI-related risk groups like company-specific, social and existential risks. The second part gives practical advice on how to interact with AI solutions to minimize the risk exposure. At the end you will receive access to a summary document.

What's included

6 videos3 readings1 assignment

6 videosTotal 19 minutes

Company-specific risks5 minutes
Social risks2 minutes
Existential risks4 minutes
How to avoid company-specific risks2 minutes
What kind of information to share with AI4 minutes
How to handle answers and results provided by AI4 minutes

3 readingsTotal 34 minutes

Overview2 minutes
Overview2 minutes
Summary30 minutes

1 assignmentTotal 30 minutes

Module: Actively Manage AI Risks30 minutes

Congratulations! You're about to complete the final stretch of your course. Before you obtain your certificate, you'll just need to complete the final assessment. Good luck!