Voice of the Customer (VoC): Enhancing Experiences
Completed by Brian Wilson
November 3, 2024
3 hours (approximately)
Brian Wilson's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
- Category: Product Improvement
- Category: Continuous Improvement Process
- Category: Customer Service
- Category: Case Studies
- Category: Service Improvement
- Category: Customer Engagement
- Category: Customer experience improvement
- Category: Customer Insights
- Category: User Feedback
- Category: Customer Analysis
- Category: Data Collection
- Category: Culture Transformation
