Quality Improvement and Management
Completed by Sarah McDaniel
March 31, 2026
11 hours (approximately)
Sarah McDaniel's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Quality Improvement
- Category: Continuous Improvement Process
- Category: Product Improvement
- Category: Customer experience strategy (CX)
- Category: User Feedback
- Category: Case Studies
- Category: Quality Control
- Category: Technical Standard
- Category: ISO 9000 Series
- Category: Quality Monitoring
- Category: Customer Insights
- Category: Quality Management Systems
