Customer Service Fundamentals
Completed by BONGJUN JANG
June 18, 2019
14 hours (approximately)
BONGJUN JANG's account is verified. Coursera certifies their successful completion of Customer Service Fundamentals
Skills you will gain
- Category: Help Desk Support
- Category: Customer Engagement
- Category: Customer Support
- Category: Service Level
- Category: Customer and Client Support
- Category: Communication
- Category: Personal Attributes
- Category: Process Management
- Category: Greeting Customers
- Category: Customer experience improvement
- Category: Empathy
- Category: Customer Complaint Resolution
