Sales and CRM Overview
Completed by Robert Chapman
February 16, 2026
21 hours (approximately)
Robert Chapman's account is verified. Coursera certifies their successful completion of Sales and CRM Overview
What you will learn
Explain how CRM works in the context of sales, marketing, and customer service in modern businesses.
Articulate use cases for how Salesforce can provide value to sales teams.
Navigate Trailhead, the official learning platform of Salesforce.
Demonstrate a working knowledge of the basics of the Salesforce Sales Cloud.
Skills you will gain
- Category: Data Management
- Category: Data Cleansing
- Category: Sales
- Category: Information Management
- Category: Customer Relationship Management
- Category: Customer Data Management
- Category: Sales Operations
- Category: Customer Relationship Management (CRM) Software
- Category: Business-To-Consumer
- Category: Sales Process
- Category: Salesforce
- Category: Data Quality
