Improving Customer Retention
Completed by Merceline Auma
December 30, 2024
2 hours (approximately)
Merceline Auma's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Customer Service
- Category: Consumer Behaviour
- Category: User Feedback
- Category: Service Improvement
- Category: Customer Retention
- Category: Customer Relationship Management
- Category: Marketing Strategies
- Category: Loyalty Programs
- Category: Brand Loyalty
- Category: Customer experience improvement
- Category: Customer Relationship Building
- Category: Customer Relationship Management (CRM) Software
