Improving Customer Retention
Completed by OLUCHI ESTHER MUOKWE
May 28, 2025
2 hours (approximately)
OLUCHI ESTHER MUOKWE's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Customer experience improvement
- Category: Customer Relationship Building
- Category: Customer Advocacy
- Category: Customer Service
- Category: Customer Relationship Management
- Category: Customer Analysis
- Category: Brand Loyalty
- Category: User Feedback
- Category: Marketing Strategies
- Category: Service Improvement
- Category: Customer Retention
- Category: Customer Relationship Management (CRM) Software
