Voice of the Customer (VoC): Enhancing Experiences
Completed by Thomas Fessha
March 2, 2026
3 hours (approximately)
Thomas Fessha's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
- Category: Culture Transformation
- Category: Communication
- Category: Continuous Improvement Process
- Category: Case Studies
- Category: Customer Service
- Category: Customer Analysis
- Category: Customer Engagement
- Category: User Feedback
- Category: Surveys
- Category: Customer experience improvement
- Category: Service Improvement
- Category: Customer experience strategy (CX)
