The DMAIC Framework - Define and Measure Phase
Completed by Priyanka Koul
January 31, 2026
9 hours (approximately)
Priyanka Koul's account is verified. Coursera certifies their successful completion of The DMAIC Framework - Define and Measure Phase
What you will learn
Define specific, measurable, achievable, relevant, and time-bound (SMART) project goals and objectives.
Analyze the voice of the customer (VOC) data to translate it to critical to quality (CTQ) parameters.
Explain process mapping and define key performance metrics.
Plan data collection activities to quantify the performance of the process.
Skills you will gain
- Category: Process Analysis
- Category: Work Breakdown Structure
- Category: Project Schedules
- Category: Data Analysis
- Category: Performance Measurement
- Category: Six Sigma Methodology
- Category: Data Collection
- Category: Probability & Statistics
- Category: Statistics
- Category: Statistical Methods
- Category: Process Capability
- Category: Project Estimation
