Quality Improvement and Management
Completed by Edna Cândido Nhantumbo
August 25, 2025
11 hours (approximately)
Edna Cândido Nhantumbo's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Quality Management
- Category: Quality Improvement
- Category: Product Improvement
- Category: Process Improvement
- Category: ISO 9000 Series
- Category: Quality Assessment
- Category: Service Improvement
- Category: Customer experience improvement
- Category: Technical Standard
- Category: Quality Management Systems
- Category: Customer experience strategy (CX)
- Category: Continuous Quality Improvement (CQI)
