Introduction to Customer Service
Completed by Bethany Wright Bowens
May 4, 2026
18 hours (approximately)
Bethany Wright Bowens's account is verified. Coursera certifies their successful completion of Introduction to Customer Service
Skills you will gain
- Category: Call Center Experience
- Category: Non-Verbal Communication
- Category: Ability To Meet Deadlines
- Category: Empathy
- Category: Greeting Customers
- Category: Time Management
- Category: Customer Service
- Category: De-escalation Techniques
- Category: Active Listening
- Category: Positivity
- Category: Customer Complaint Resolution
- Category: Conflict Management

