Sales and CRM Overview
Completed by Marcos Jose Moreno Prado Filho
April 14, 2026
21 hours (approximately)
Marcos Jose Moreno Prado Filho's account is verified. Coursera certifies their successful completion of Sales and CRM Overview
What you will learn
Explain how CRM works in the context of sales, marketing, and customer service in modern businesses.
Articulate use cases for how Salesforce can provide value to sales teams.
Navigate Trailhead, the official learning platform of Salesforce.
Demonstrate a working knowledge of the basics of the Salesforce Sales Cloud.
Skills you will gain
- Category: Databases
- Category: General Sales Practices
- Category: B2B Sales
- Category: Salesforce
- Category: Information Management
- Category: Data Quality
- Category: Business-To-Consumer
- Category: Sales Process
- Category: Customer Data Management
- Category: Sales Operations
- Category: Data Management
- Category: Customer Relationship Management (CRM) Software
