Customer Service in the Age of Generative AI
Completed by Joan Ramirez
September 30, 2025
1 hours (approximately)
Joan Ramirez's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
- Category: Drive Engagement
- Category: AI Integrations
- Category: Performance Improvement
- Category: ChatGPT
- Category: Customer Service
- Category: Performance Analysis
- Category: Target Audience
- Category: AI Personalization
- Category: Customer experience improvement
- Category: Personalized Service
- Category: Customer Engagement
- Category: Customer Communications Management
