Quality Improvement and Management
Completed by Potsha Ann Harris
March 12, 2025
10 hours (approximately)
Potsha Ann Harris's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Process Improvement
- Category: Statistical Process Controls
- Category: Product Quality (QA/QC)
- Category: Customer experience strategy (CX)
- Category: Product Improvement
- Category: Quality Management Systems
- Category: Quality Assessment
- Category: Technical Standard
- Category: Customer experience improvement
- Category: ISO 9000 Series
- Category: Continuous Improvement Process
- Category: User Feedback
