Introduction to Customer Service
Completed by Ariana Isabela Pena Pena
July 25, 2025
18 hours (approximately)
Ariana Isabela Pena Pena's account is verified. Coursera certifies their successful completion of Introduction to Customer Service
Skills you will gain
- Category: Positivity
- Category: De-escalation Techniques
- Category: Active Listening
- Category: Root Cause Analysis
- Category: Call Center Experience
- Category: Retail Sales
- Category: Time Management
- Category: Conflict Management
- Category: Transaction Processing
- Category: Empathy
- Category: Ability To Meet Deadlines
- Category: Greeting Customers

