Conflict Resolution & Mediation: Managing Workplace Harmony
Completed by Jake Rogers
November 22, 2025
2 hours (approximately)
Jake Rogers's account is verified. Coursera certifies their successful completion of Conflict Resolution & Mediation: Managing Workplace Harmony
What you will learn
Identify the root causes of workplace conflicts.
Apply effective conflict resolution strategies.
Conduct mediation sessions with confidence.
Use tools to foster ongoing workplace harmony.
Skills you will gain
- Category: Communication Strategies
- Category: Conflict Management
- Category: Root Cause Analysis
- Category: Discussion Facilitation
- Category: Empathy
- Category: Collaboration
- Category: Trustworthiness
- Category: De-escalation Techniques
- Category: Empathy & Emotional Intelligence
- Category: Communication
- Category: Employee Engagement
- Category: Mediation
