Customer Service Fundamentals
Completed by Ankita H Patel
September 17, 2020
14 hours (approximately)
Ankita H Patel's account is verified. Coursera certifies their successful completion of Customer Service Fundamentals
Skills you will gain
- Category: Telephone Skills
- Category: Greeting Customers
- Category: Empathy
- Category: Communication
- Category: Problem Solving
- Category: Help Desk Support
- Category: Service Level
- Category: Critical Thinking and Problem Solving
- Category: Technical Support and Services
- Category: Operations Support Systems
- Category: Personal Attributes
- Category: Customer experience improvement
